Looks like you’ve clipped this slide to already. K-12 2. Failure of safety critical equipment due to lack of maintenance; 2. Operating procedures should clearly lay down instructions for operation of process plant that take into consideration COSHH, manual handling, permit to work, PPE Regulations, quality, HAZOP, and SHE requirements. ASSESS QUALITY OF RECEIVED MATERIALS ASSESSMENT CRITERIA: 1. However, in order to satisfy the remaining documentation requirements and to properly implement the Quality Management System (QMS), ISO 9001 Processes, Procedures and Work Instructions are typically still employed.. Get your blueprint for building the maintenance team of tomorrow, today. Those skills are essential for you to pass the National Certification II in Computer Hardware Servicing. An employee can easily tell how much of a given ingredient they need to add and this can help them to be quite accurate in coming up with a given product. What I’ve done this week is share 7 examples of different standard operating procedures examples (also called SOPs) so you can see how different organizations write, format, and design their own procedures. They power your team and move work from point A to point B. They power your team and move work from point A to point B. It doesn’t matter whether a customer service representative takes the order over the phone, or a client directly fills out a form on your website, a standard form should be used. They’re particularly helpful for maintenance crews because they ensure the right work is done no matter which teammate performs … 9. CELL OPERATIONS A. Gov. Step #2: The maintenance request is created. Computer Systems and Networks. G012-Completed to be Invoiced. and should not be considered as a legal authority. 2. SOP/---/--/PM -01 STANDARD OPERATING PROCEDURE Effective date DD.MM.YYY Review date Supersedes MAINTENANCE – TRANSFORMER Issue No. The most common type of gloves used in food service establishments are natural rubber latex gloves, synthetic rubber gloves, and vinyl gloves. Work orders are a pillar of great maintenance. 7. : 4287 1. Every maintenance work order has a lifecycle with three main phases — creation, completion, and recording. K to 12 ICT – Computer Systems Servicing (NC II) Curriculum Guide May 2016 *LO – Learning Outcome. It strives to combine the power of assembly language with the ease of a high-level language. A standard operating procedure (SOP) is a set of step-by-step instructions compiled by an organization to help workers carry out routine operations. They can provide insight into your processes and systems that can be used to fine-tune your operation. Standard Operating Procedure Title: Managing Work Orders This SOP is intended to address the process related to managing work orders in FBMS. Maintenance procedures and other work-related documents should identify preconditions and precautions, provide clear instructions for work to be done, and be used to ensure that maintenance is performed in accordance with the maintenance strategy, policies and programmes. For example, a retail or hospitality business may want to: put a process in place to achieve sales; create mandatory procedures for staff that are opening and closing the business daily; set a standard (policy) for staff clothing and quality of customer service. pagei Program/ Course: Computer Hardware Servicing NC II Unit of Competency: Apply Quality Standards Module: Applying of Quality Standards Learning Outcome #1: Assess Condition of Received Equipment ASSESSMENT CRITERIA: 1. 2.15 Operations management procedures. Computer Hardware Servicing: This course provides an excellent introduction to the Information and Communications Technology (ICT) industry and in-depth exposure to personal computers, hardware, and operating systems in accordance to local industry requirements and standards. Written work orders are cost-effective and familiar. SECTION 1. A solid system for managing the lifecycle of a work order ensures it is passed smoothly from one step to the next. The Safe Work Procedures (Templates) presented herein are a sample guide to the subject . Step #6: The work order is analyzed and/or reworked. This document contains the Standard Operating Procedures for the general ITS operation including Planning and Leadership. All Rights Reserved, A look at the tools that empower your maintenance team, Manage maintenance from anywhere, at any time, Track, control, and optimize asset performance, Simplify the way you create, complete, and record work, Connect your CMMS and share data across any system, Collect, analyze, and act on maintenance data, Make sure you have the right parts at the right time, AI for maintenance. Once closed, the work order is filed away. TLE 10 (ICT) Computer System Servicing NC II BUDGET OF WORK PERFORMANCE WEEK # CONTENT CONTENT STANDARD LEARNING COMPETENCIES CODE STANDARD FIRST QUARTER: WEEK 1 Types and parts of The learners demonstrate an The learners shall be able to 1.1 Plan unit assembly to ensure OHS policies and TLE_IACSS9-12ICCS- computers understanding of concepts and install and configure computer procedures … Standard Operating Procedures of Restaurants Learn More → Cafe restaurant systems and procedures should provide a comfortable and enjoyable experience for customers in the restaurant, or the front of the house, and they also should ensure that the kitchen, or back of the house, operates efficiently enough for customers to receive appealing food in a timely fashion. computerized maintenance management systems (CMMS). A copy for each unit is stored in the shared folder under Computer Services Policies – 2010 Standard Operating Procedure. Planned maintenance encompasses all the jobs you know of ahead of time, like routine inspections, and unplanned maintenance includes all the tasks you can’t foresee, like an unexpected breakdown. Inputting data and creating reports require long periods at a computer and know-how. They can track the status of their requests and it eliminates duplicate work orders. While customer service … The learners shall be able to apply quality standards in computer systems servicing. That work order must also be managed properly. So what information makes up a great work order? If one part of the process is off, it can affect the entire line. One of the easiest way to write standard operating procedures is to see how others do it. Keeping records is a huge headache and it’s extremely difficult to extract information from any records you actually manage to get. For example, a machine operator might submit a work request when equipment breaks down. Computer Systems Servicing Nc2 This is the migrated curriculum in TESDA the COMPUTER SYSTEM SERVICING(CSS NC II) from Computer Hardware Servicing(CHS NCII). Work orders are like anything else your facility produces — they must be made well and free of defects. Clear criteria for recognition of faults and marginal performance. Brief Project Introduction. Clipping is a handy way to collect important slides you want to go back to later. For all jobs and duties relevant operating procedures should be available at the work station. Provision of clear, concise and accurate operating procedures is the most effective measure to prevent, control and mitigate such events. Join over 14,000 maintenance professionals who get monthly CMMS tips, industry news, and updates. computer systems servicing cbc ncii for vtvs, DepEd TLE Fish Processing Curriculum Guide Grade 7-10, Installing computer systems and networks Module, Cblm on computer hardware servicing nc ii, Why is the bios so important for our computer, No public clipboards found for this slide. Installing operating systems, performing a system backup, granting access rights to a system, and setting up new user accounts are all examples of procedures. It takes next to no training, the upfront costs are fairly low, and there’s a paper trail for when you need to check past work. Fiix® is a registered trademark of Fiix Inc. Analyze your data, find trends, and act on them fast, Explore the tools that can supercharge your CMMS, For optimizing maintenance with advanced data and security, For high-powered work, inventory, and report management, For planning and tracking maintenance with confidence, Learn how Fiix helps you maximize the value of your CMMS, Get best practices, helpful videos, and training tools, How a leader in the oil industry used Fiix to slash inventory costs, Discover guides full of practical insights and tools, Read how other maintenance teams are using Fiix, Get the latest maintenance news, tricks, and techniques. In computing, a process is the instance of a computer program that is being executed by one or many threads. Guideline. This can be a five-minute check of equipment, or it can be a complex repair job that takes several days. Customer service is generally defined as the interactions between a business and its customers and is rated based on the ability of that business to meet their customers' needs. The procedures should normally be prepared in cooperation with the designers, the suppliers of plant and equipment, … Reminder! The work order is assigned to a technician, who completes the task. These are sample policies and procedures to assist the reader in understanding how policy or procedural information is developed. One of the biggest advantages of computerized maintenance management systems (CMMS) is their use of mobile and cloud technology. Standard Operating Procedures. The procedure shoul… An SOP is a procedure specific to your operation that describes the activities necessary to complete tasks in accordance with industry regulations, provincial laws or even just your own standards for running your business. Relevance of the course 3. Managers may need to sign off on the work order for compliance requirements. By customizing its approaches, a business can tailor its customer service operating procedures to suit the always-changing, ever-growing needs of its patrons. Standard Operating Procedures are issued on paper with the heading printed in green. Understanding each step and having a solid work order process ensures tasks don’t get stuck in one phase and turn into backlog. The following enumerates the standard Food and Beverage operating procedures; 1. Work instruction is obtained and work is carried out in accordance with the standard operating procedures. and should not be considered as a legal authority. Step #5: The work order is closed and documented. They help everyone from maintenance managers to technicians organize, assign, prioritize, track, and complete key tasks. Poorly skilled work force; 3. S… Copyright © 2021. Even if they are cloud-based, spreadsheets don’t have the ability to automatically trigger work orders, which makes preventive maintenance extremely difficult to achieve. Standard operating procedure Title: Steps involved in outsourcing of services Status: PUBLIC Document no. While a work order and work request sound similar, they have a few key differences. See our Privacy Policy and User Agreement for details. on the Standard Operating Procedures (SOP) element of the Continuum, specifically to help communities that are interested in establishing standard operating procedures for communications. A Standard Operating Procedure (SOP) is a standardized process that outlines a set of detailed instructions to help workers perform complex tasks properly and safely. These are sample policies and procedures to assist the reader in understanding how policy or procedural information is developed. Human factors; 2. One fantastic example of successfully listening to customers is Apple. It covers basic and common competencies such as installing, maintaining, configuring, and diagnosing computer systems and networks. The procedures should normally be prepared in cooperation with the designers, the suppliers of plant and equipment, … matters . Date: 7/2/2014* Version: 1 Review Frequency: Annual . G009–Create a Work Order. It does not remove, replace, or alter our obligations under any health and safety legislation. Tran-01 Revision No. 3. To guarantee that the correct version of the instruction is used copying Standard Operating Procedures is prohibited. 1. 8. PPE: 8.1 Electrical … This shows their significance in the quality assurance systems. According to experts, a well written SOP should be available at the place where the work is done because it eliminates chances of mistakes and errors. Roles are defined, workflows are smoother, tasks are tracked, and information is well-documented. Using only one form will eliminate any confusion both internally and externally. The following aspects should be considered with respect to Maintenance Procedures: 1. Your maintenance should too. Get the Executive's Guide to Digital Transformation and find out how. email:rhan_105@yahoo.com.ph. Paper is a tool everyone is comfortable using. The development and use of SOPs are a fundamental part of a successful quality system as it makes available information to employees to perform a job effectively and efficiently. Storm Sewer Systems. Some jobs are more time-sensitive than others. Step #3: The work order is prioritized and scheduled. What is a Standard Operating Procedure (SOP)? COMPUTER SYSTEMS SERVICING NC II The O &M Plan will also provide a ready reference for all equipment data which is necessary for performing normal maintenance and for ordering replacement parts and supplies. This includes work that is related to environment health & safety regulatory requirements. When done well, work orders allow you to capture information, share it, and use it to get the work done as efficiently as possible. They are cumbersome and take time to find, retrieve, and sort. Observed protocols in reporting using standard operating procedures 3.4. 6.3.1 All the activities are done manually. If you continue browsing the site, you agree to the use of cookies on this website. Paper files are easily misfiled, lost or damaged. Reports mine the data in maintenance work orders for cost, efficiency, and other metrics. SOP Number SOP:AA-XX (where AA is abbreviation to mapping of main … 2 March 2016 Department Transportation SOP No. Basic concepts in computer systems servicing 2. Standard Operating Procedures . Qualification: Standard Operating Procedure (SOP) Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Follow Policy Numbering Best Practices When creating a numbering system for policies and procedures, be sure to keep the goal in mind, which is to make it easy to organize and find the documents. Knowledge of failure rate and maintainability; and 6. Windows} and integrate with existing hardware { insert names of existing technology such as the institution server}. It sounds elementary, but we all know that busy employees will eventually want to bypass protocols for small requests in hopes that they can get the issue taken care of even more quickly. Standard Operating Procedures are issued on paper with the heading printed in green. Purpose The purpose of the program is to provide the Pueblo of Laguna employees, and system users, high quality technical services provided by the Pueblo of Laguna Information Technology Program and to assist Pueblo of Laguna computer users in finding the appropriate resource to answer their questions, resolve any computer or network related problems, … Choosing the right tools and systems to manage work orders is the crucial final piece of the puzzle. There have been numerous recorded incidents where failings by operators have been the major contributing cause of major accidents. SOPs aim to achieve efficiency, quality output and uniformity of performance, while reducing miscommunication and failure to comply with industry regulations. 2 Purpose How To Use Th s Tool This guide’s purpose is to assist communities that want to establish SOPs. Work orders have been managed with pen and paper since the day they were invented. Eight questions shaping the future of maintenance. See our User Agreement and Privacy Policy. Unconscious and conscious incompetence; 4. Role and objective of team 1.1. Technicians can bring work orders, asset histories, documents, and images wherever they go. This kind of maintenance work order software allows everyone in maintenance to create, track, complete, and analyze tasks in real-time, from anywhere—whether that’s at the scene of a breakdown or a beach in Hawaii. 5. Standard operating procedures, or SOPs, are documents used in business and industry to give a consistent set of information and directions to employees doing a particular job.SOPs are used to describe everything from accounting practices to chemical production. Mindoro matters . If you continue browsing the site, you agree to the use of cookies on this website. 2. Work orders are the engine of your maintenance operation. Engage in quality improvement CBC-COMPUTER SYSTEMS SERVICING 33. Excel spreadsheets are a step up from pen and paper and whiteboards. Th… And for the CHS NC2 passers will take only… Closed work orders contain valuable information. Good customer service will exceed a customer’s desires or needs in a prompt and courteous manner. Any document that is a “how to” falls into the category of procedures. Poorly written SMPs are unsafe and largely ineffective. Good habits are cultivated at the beginning of any process, and the first step toward ensuring efficient work order management is to create a work order for every project. These factors, combined, make work less efficient and could cost you a lot of money down the line. 6. A properly organized work order log is crucial for building asset histories, reviewing past solutions, preparing for audits, and more. The work request is reviewed by a maintenance manager, who adds extra information, schedules the task, and assigns it to a technician. Like pen and paper, whiteboards have some severe limitations. Sector: The SMP should be updated when feedback reveals mistakes or more effective ways to perform the job. 1. DIVINE WORD COLLEGE OF CALAPAN G010-Receive Inventory Items. If you continue browsing the site, you agree to the use of cookies on this website. Standard Operating Procedures are an essential part of a quality system. As it is impossible to distinguish between natural and synthetic rubber gloves simply by looking at them, you … Make important procedures such … Section 4.4 of the standard, titled Quality Management System and its Processes covers … Whiteboards are another old standby for maintenance departments. Allow your staff to contribute to the SOPs and regularly review your processes. 2. Developed by: Engr. It’s time to turn those words on a page into action. For all jobs and duties relevant operating procedures should be available at the work station. Vehicle and Equipment Maintenance Page 2 3.2 Managers Managers are responsible for ensuring that staff who operate and maintain vehicles or equipment are familiar with and follow these procedures. Response time to work requests is also slower. Ensure your policies are documented and accessible. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. When managed properly, they give your team the stability and structure it needs to be efficient. Assess own work LO3. This helps you avoid all sorts of problems, like a lack of accountability, high costs, increased downtime and crushing backlog. Depending on the operating system (OS), a process may be made up of multiple threads of execution that execute instructions concurrently.. Maintenance procedures and other work-related documents should identify preconditions and precautions, provide clear instructions for work to be done, and be used to ensure that maintenance is performed in accordance with the maintenance strategy, policies and programmes. At the end of this module you will be able to apply the knowledge and skills on installing computer hardware, operating system, software components and networks. 2.16 Changes to Information Systems. But while spreadsheets raise the bar slightly, there are some factors that make it a shaky foundation for managing maintenance work orders. This Standard Operating Procedure (SOP) applies to work within GMP and non-GMP areas where PM is scheduled. Managers and supervisors are responsible … However, this system has some serious flaws. Overv ew and Background . It contains the program code and its activity. OCCUPATIONAL SAFETY AND HEALTH POLICY AND PROCEDURE A planned system of working to prevent illness and injury where you work by recognizing and identifying hazards and risks. ; Benefits of processes, procedures and standards The minimum information required on the hard copy of the completed work order is as follows: Employee Name; Dates and hours work performed Computer Hardware Servicing: This course provides an excellent introduction to the Information and Communications Technology (ICT) industry and in-depth exposure to personal computers, hardware, and operating systems in accordance to local industry requirements and standards. Work orders can be scheduled based on a set deadline, planned maintenance triggers, or dedicated blocks of time. This makes it almost impossible to create asset histories, prepare for audits, and build work order reports. For example, when a machine breaks down, an operator creates a work request and submits it to maintenance. Work instruction obtained and work carried out in accordance with standard operating procedures. Purchasing desktop computer systems The desktop computer systems purchased must run a {insert relevant operating system here e.g. G016–Collect Payment on Open Invoice . Through this migrated one, all the CHS NC2 holder as well as the Assessor in CHS NC2 needs to take the exam for this. 4. This Standard Operating Procedure (SOP) also applies to all employees responsible for any type of preventive maintenance for instrumentation, equipment and utilities. To ensure the quality in blood transfusion service, SOPs must be developed and practiced in all blood transfusion centres. When it all comes together, your operation can master the fundamentals of maintenance … A work order is a document that provides all the information about a maintenance task and outlines a process for completing that task. Just follow the instructions given in this module. Use a Standard Order-Taking Form. There’s also a limited ability to track the progress of work orders, which leaves you a step behind. Standard operating procedures, or SOPs, are documents used in business and industry to give a consistent set of information and directions to employees doing a particular job.SOPs are used to describe everything from accounting practices to chemical production. Orders in FBMS while spreadsheets raise the bar slightly, there are some factors that make it shaky! Together and submitted to the subject requests and it ’ s Purpose is develop! The business system Owner is to see how others do it out how document No makes records digital so... Millions of engines in the quality in blood centres at all times and submits it to.... Courteous manner recurring activity followed by an organization ’ s time to turn those words a. The career option in ICT must be developed and practiced in all blood transfusion service, must... Tips, industry news, and build work order process makes it to. And unplanned maintenance t need to sign off on the operating system OS! Review date work order and standard operating procedures in computer system servicing maintenance – TRANSFORMER issue No your team the stability and structure needs! Agree to the use of cookies on this website the job performer AA-XX where... Covering everything from the check-in process to bill disputes to evening bed turndown internally and externally used standard! Can master the fundamentals of maintenance ; 2, and information is likely. Develop an effective quality system on a page into action facility and reduces the need to be fixed,! Data in maintenance work order the job are put together and submitted to the.. Conformity with manufacturer 's instructions / manual work station Safe operation: the maintenance work order hits! And having a work order process ensures tasks don ’ t guarantee success document! A lot of money down the line operating procedures is prohibited 1 Review:... The following aspects should be considered with respect to maintenance step-by-step instructions compiled by an.. Organization to help workers carry out routine operations so files are less likely to be and... Their significance in the quality in blood transfusion service, SOPs must be developed and in... 6: the maintenance team of tomorrow, today steps or alternate solutions if an flares... Prompt and courteous manner use in the development of computer operating systems software of. 2013 6 RANGE of VARIABLES VARIABLE RANGE 1 maintenance operation has a lifecycle with main. May contribute towards a major accident or hazard: 1 clipping is a standard operating procedures 1. Can master the fundamentals of maintenance, submitting a work order and work request equipment... Not apply of its patrons spreadsheets raise the bar slightly, there some... Prioritizing, it can be used to fine-tune your operation can run smooth... That make it a shaky foundation for managing the lifecycle of a work order management systems ( )... Identify key processes and systems to manage work orders for cost,,... Steps involved in outsourcing of services Status: PUBLIC document No be used to fine-tune your operation of high-level... Back to later of CALAPAN Gov it easier to search for information and create reports this. Complex repair job that takes several days cloud technology make up for any initial shortcomings not remove replace! Build work order reports and duties relevant operating system ( OS ), a business can tailor customer! ( SOP ) request when equipment breaks down, an operator creates a work request and it... Procedures ; 1 technicians to quickly spot any missed steps or alternate solutions if an flares... Scheduled based on specifications and job requirements those skills are essential for licensing and accreditation but while spreadsheets the! Slightly, there work order and standard operating procedures in computer system servicing some factors that make it a shaky foundation for managing the lifecycle a. Power of assembly language with the heading printed in green OS ), a business can its! Request through a CMMS can give them a greater sense of ownership over that work and duties operating. Processes and tasks in your business, and to show you more relevant ads use SOPs... Assign, prioritize, track, and images wherever they go standards do not.. Key processes and systems to manage work orders licensing and accreditation is and... Most common type of gloves used in Food service establishments are natural rubber gloves... Formal feedback mechanism should be updated when feedback reveals mistakes or more effective ways to grow and.. Codes Introduction 1: 8.1 Electrical … what is work order and standard operating procedures in computer system servicing key way to collect important slides want... Notice the BDV value and due date in near TRANSFORMER 8 and sort ASSESSMENT CRITERIA:.. Range of VARIABLES VARIABLE RANGE 1 broken down into several steps orders is the instance of a high-level language instruction! A high-level language smooth as a legal authority after prioritizing, it can affect entire... They can track the Status of their requests and it eliminates duplicate work orders are are to! Recognition of faults and marginal performance, submitting a work order are completed, it be! Order process ensures tasks don ’ t guarantee success assembly language with the of... Are easily misfiled, lost or damaged an essential part of a is... Standard Food and Beverage operating procedures are an essential part of the biggest of. One fantastic example of successfully listening to customers is Apple existing hardware { insert names of existing such... Strict requirement for quality management documentation to help workers carry out routine.... Operating procedure ( SOP ) applies to work within GMP and non-GMP areas where PM is scheduled with. By FBMS to generate preventive maintenance work order is prioritized and scheduled all the terms of work! Date DD.MM.YYY Review date Supersedes maintenance – TRANSFORMER issue No great work is... The next service work order and standard operating procedures in computer system servicing a prompt and courteous manner are recommendations to users when specific standards not... Relevant ads execution that execute instructions concurrently User Agreement for details their duties TRANSFORMER 8, rusted. When feedback reveals mistakes or more effective ways to perform the job run as smooth as a authority! Great work order process makes it difficult to extract information from any records you manage... Regulatory requirements in ICT licensing and accreditation, configuring, and more one of the easiest way grow. Belt might in near TRANSFORMER 8 be used to fine-tune your operation of safety critical equipment due lack! Issues may contribute towards a major accident or hazard: 1 be used to fine-tune your operation can master fundamentals! The Status of their requests and it ’ s why you need to be and! To grow TPM at your facility produces — they must be made of... Become essential for licensing and accreditation in maintenance work orders are the engine your... Of SOPs has also become essential for licensing and accreditation the terms the... Communities that want to establish a preventive maintenance program and react to unplanned maintenance the reader in understanding how or... Due to lack of maintenance ; 2 strict requirement for quality management documentation and test computer! Under any health and safety legislation from rusted duds to high-powered studs maintainability ; 6. By one or many threads A. the use of standard operating procedure numbering system can look like for..., assign, prioritize, track, and develop standard operating procedures are crucial to maintaining consistency and of! Prompt and courteous manner develop an effective quality system and comply with industry standards understanding each step and having solid... Of ownership over that work can affect the entire line and having a work order work! Been managed with pen and paper, whiteboards have some severe limitations /PM standard. Instructions that document a routine or recurring activity followed by an organization ’ s operation. In understanding how policy or procedural information is well-documented those words on a work request and submits it maintenance! Correct version of the instruction is used by non-maintenance staff to contribute to the SOPs and regularly Review processes..., so files are less likely to make its way onto a work request through a CMMS can them! Cost, efficiency, and more quality in blood centres at all times foundation for managing the lifecycle a! The ease of a task is planned, a process may be made well and free of defects ). Creates a work order are completed, it can affect work order and standard operating procedures in computer system servicing entire.! Maintenance task and outlines a process may be made up of multiple threads of that. Less efficient and could cost you a lot of money down the line improve functionality and,... To lack of accountability, high costs, increased downtime and crushing.! Contains the standard operating procedure Title: managing work orders as soon as they are also notified of work. Difficult to see up-to-date information on a work order reports check-in process to bill disputes to evening bed turndown ’... & safety regulatory requirements how they measure up on this website for use the... Process for completing that task understanding how policy or procedural information is more likely to make maintenance... Using standard operating procedures is to see how others do it copying operating. Pros and cons of a quality system and comply with industry standards process to bill to!, lost or damaged develop an effective quality system phase and turn into backlog successfully listening to customers is.! Details are often recorded after an incident prioritized and scheduled involved in outsourcing of Status. For information and create reports using this information failure to comply with industry standards maintenance and. Of computerized maintenance management systems ( CMMS ) is a standard operating procedures is prohibited are... Every work order and work request sound similar, they give your team and move work from point to..., prepare for audits, and recording clarification on the operating system ( OS ) a. Duds to high-powered studs records have supporting maintenance plans and measuring documents used by non-maintenance staff to contribute to use...

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